How to Brief your Telemarketers

Let’s say you’ve decided to do some telemarketing. Yay you. Maybe you’ve decided to get an outsourced telemarketing company to do it for you, because you don’t have the time or resource to do it internally, or maybe you’ve brought in a team or retasked some of your existing staff. Either way, you need to brief them – at least, you do if you don’t want the whole thing to be a waste of time!

What you can learn from Covid successes

Some business have weathered the pandemic and its lockdowns better than others. Some have been unable, through no fault of their own, to continue operating, but others have stagnated.

What can we learn from those who have made a success of themselves throughout the craziness of the past 11 months?